RICA

MediaCloud may be required to verify customer information before activating certain telecommunications or connectivity services. RICA, the Regulation of Interception of Communications and Provision of Communication-related Information Act, forms part of South Africa’s telecommunications compliance framework. To complete onboarding, MediaCloud may request customer information and supporting documents.

What we may need from individuals

Depending on the service, we may request:

  • A valid South African ID document or passport.
  • Proof of residential address.
  • Contact details.
  • Any additional information required for service activation or verification.

What we may need from businesses

For business services, we may request:

  • Company registration documents.
  • VAT registration details, where applicable.
  • Proof of business address.
  • Authorised representative details.
  • A copy of the authorised representative's ID document or passport.
  • A signed authority or service application, where required.

How to submit documents

Our team will confirm which documents are required for your service and provide the appropriate submission process.

Please do not submit sensitive documents unless requested by an authorised MediaCloud representative.

Need help?

For RICA or onboarding queries, contact MediaCloud at sales@mediacloud.tv or +27 10 594 5999.