Privacy Policy & POPIA
MediaCloud Networks (Pty) Ltd respects your privacy and is committed to processing personal information lawfully, transparently and responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote, sign up for a service or receive support from MediaCloud.
Information we may collect
We may collect personal information such as your name, surname, email address, contact number, company name, service address, billing details, support information and any details you choose to provide through our website forms.
Where required to provide a service or comply with applicable law, we may also request supporting documents or verification information.
How we use personal information
We use personal information to:
- Respond to enquiries and service requests.
- Provide quotes, onboarding and customer support.
- Deliver and manage MediaCloud services.
- Communicate service updates or important notices.
- Maintain security, prevent misuse and protect our network.
- Meet legal, regulatory and compliance obligations.
Sharing of information
MediaCloud will only share personal information where necessary to provide services, support customers, work with approved suppliers or partners, comply with legal obligations or protect our rights and network.
We do not sell personal information.
Protecting your information
We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Your rights
You may request access to, correction of or deletion of your personal information, subject to applicable legal and contractual requirements.
Contact
For privacy-related enquiries, contact MediaCloud at sales@mediacloud.tv or +27 10 594 5999.